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Dr Louise Kuegler and Dr Nicki Macklin together explore the transformative power of kindness in healthcare leadership. We discuss how kindness is far from “soft” — it’s a practical, actionable approach that strengthens teams and systems, not just individuals.
In this episode, we cover
The difference between empathy, compassion, and actionable kindness
How leaders can embed kindness into systems and culture
Real-life examples of kindness driving lasting change in healthcare settings
Practical Clinical Pearls
Empathy and compassion are vital, but kindness is what turns good intentions into real change.
Kindness isn’t just a feeling, it’s an action, small, deliberate, and visible.
Tiny acts of kindness, done consistently, build trust and reshape workplace culture.
Kindness doesn’t make leaders weak, it makes them credible and strong.
For kindness to last, it must be built into systems, not just left to individuals.
Patients benefit also when leadership is kind. Patients engage, they are safer and have better health incomes.
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Dr Louise Kuegler MBChB, FRNZCGP, PGDip O+G, PGCert Clin Ed.
Specialist GP | Medical Educator | Mentor | Clinical Governance | LARC trainer
Louise is an Auckland-based Specialist GP, medical educator, and podcaster.